https://www.hello-paul.com/portfolio daily 1.0 2026-02-28 https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1499555737208-29ZUJM42ZCMNG6DZECG9/vr+lampshade3.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600129732822-A6JMQ66UCZHJU623GMKR/happy_people4.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600318030271-PGWJG9HSVS0M8ZZECQRM/flightdeck.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601347619815-2VCNMPQZ9F016S28VC6P/bn+-+experience+map+2.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1636241098596-BHZBO3ZYONOKXT9YQ8G6/unsplash-image-lYQvb5qgDnY.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1636563721348-V19JIA8UTT3HSWQUE8GX/unsplash-image-1PHztpKU2ag.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1689051615561-Z8XEOGKYGFE5HGSXKVLI/image-asset.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1689053714188-FAY884L4T3OFWQ3Y3N3W/image-asset.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1689054525133-XLSESBIB9WQULVQFFI3K/East-Link-Light-Rail-Seattle-Bellevue-Connection.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1689197318104-9OKG9BDIK443RDF0F139/image-asset.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1724304567215-3GFMCRA973GCWRV84NTR/unsplash-image-9HI8UJMSdZA.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/adc2e0d7-7ecb-43ac-8af5-bbc9b4d6321e/unsplash-image-gODR2V2yvvM.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Overview The AT&T Terms & Conditions (T&C) process was broken in the call center channel, driving hundreds of thousands of repeat calls to Care, and leaving loopholes allowing millions of dollars in losses. The process needed to be drastically simplified while also strengthening security, but budget was limited. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - My Contribution I analyzed call center data, interviewed call center representatives, studied current broken processes, consulted software architects and developers, forecasted impacts, built a business case, pitched to SVP level leaders, secured funding, led the project team, negotiated with legal, negotiated engineering schedules, designed high level wires, and worked with a cross-functional team to finalize and launch. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Impact We successfully launched and achieved payoff for our business case in under 3 months, saving $10 million per year. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502493640259-KSJANCUARRGWZWLW9SVS/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502493703254-0MURZ1QN9IWXLLQGJGCQ/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502493674805-GQZX8S57XES94JRJYE19/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502493729449-E9TEHU0X4S8R5823CJFO/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502663936141-176DIVZE5DJAAJ7HEGU6/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502646787985-4S8CS2IYJNK47QK8E361/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502646820349-MAUZRZ3SX59U16NI8BDO/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502666487227-LMM1OQXDZ9D66UBXO4T5/experiment+4.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/58229215-120f-4ed4-9214-927e877d7421/paul2+300.JPG Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/cef7b518-c99e-4b46-b39d-0d3b2ad3795e/yellow+1+-+100x100.png Portfolio - Paul Townsend - Contact email: paul@hello-paul.com phone: 206.409.1752 linkedin: pjtownsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/59fd1db4-20d2-49f3-bb45-5b9b24d3e859/Resume+screen+2-26.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/f8cffbb3-f5ed-4bff-9b91-8c3fef275ad1/IMG_5079.jpeg Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Overview Boeing created an advanced simulation environment for maintenance training. But research showed that they needed to also create an easy tool for airlines to be able to customize training modules for their own needs. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - My Contribution As team lead, I guided and performed research, ideation, concept testing. I coordinated cross-functional user story creating and sizing. I innovated a visual story mapping and MVP prioritization workshop which allowed for faster alignment across technical and business stakeholders. I supported sprint planning and regular sprint activities, status reports, UX design, QA and engineering coordination and testing. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Impact The tested product launched successfully, repositioning the manufacturer as an enhanced services provider and expanding its market. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600188315390-WE9MW8FZMNVZU087KQA0/candidate+-+miro.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600187167781-YMIERLOVMNHQCO6Q5MPS/candidate+-+graphics.png Portfolio - Paul Townsend Hands Guide - Low Res https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600190896313-OKKIN3CVX7VC5X981XEA/question+-+old.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600191106714-9LVYGNYTMPBAPRUMFGDJ/question+-+new.png Portfolio - Paul Townsend Participants enjoyed the animated scene, nature sounds, and voice guide, though they were less focused on leaf color change. Some animation was distracting. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600192157216-9HIR3BPDH7GZWOAK4SAG/question+-+sim2.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600620682628-HSL4L7RCV604TVUFCU29/playlist.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600195222172-O0KNNKJ16TNIXELXPVL9/plan+-+weekly.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600198794197-64O755ZY2QA2CI5GDDCU/mvp%252B-%252Bspreadsheet.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600198557191-QHB58OUKGTD99I00F4I1/mvp%2B-%2Bmiro.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600194449164-CNR30SMASSJRFJ6V58EV/Scrum+Rollercoaster.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600205385523-2TL3RIPCPRALDSMMJ77W/sim+-+scene+1.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600205439101-4SQQNJ4GB264NO8P081R/sim+-+scene+2.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600205630341-V2KILN8MHTSZ7296Z3ZS/sim+-+component+1.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600205582589-GLKQBDFSTRN4HBU1LAV3/sim+-+component+2.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600206610768-A7V5AZCMYCFQRM8S2BSQ/baseline+-+scene.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600206652531-LUQDD1XAUJW8A39YQKO2/baseline+-+component.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600207797861-9G879HVY7KOQ3DZIYA3Q/concept+-+scene.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600207813133-N6GL19P2NOEUKDY26172/concept+-+components.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600208565112-52GNPU3JK2G7E1OICG53/UX+-+Scenes+and+Components.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600209337736-LCXCTDGIWGR1MYSQO5X9/UX+-+ideation.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600208716673-16WV23C2AU4DJEPRZXB3/VX+-+Scenes+and+Components.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600315801268-GML2SZFI0TNOTBMCCC1Q/VX+-+figma.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600209861317-DMH2BS1HL7JK8F6JMUSV/VX+-+Notes.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600211229522-MCXCF3SDCNC56PLRJ2XQ/Dev%252B-%252BJira.jpg Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600210899435-QUQ7WKDL7GF98G8NIU0Q/Dev+-+Inventory.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Overview Our client asked us to find innovative ways to reach customers online for a traditionally in-person purchase, and to modernize their site’s look and feel. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - My Contribution I studied trends and spoke with support teams to understand sales friction points. While my design partners prototyped, I executed research with rapid iterations of remote and in-person concept testing. Each week I shared insights and guided concept selection. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Impact Attachment rates (engagement + wedding band) improved through our innovative solutions, and overall sales immediately improved after our site design refresh work was implemented. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601393308646-39APQ8T2TZLWM0T4LC56/bn+schedule2.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601395374353-U13PRKTZZA6SEUI9AK0B/bn+testing+-+usertesting.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601395419906-H2SOLKMTE00OQHJ3ASX7/bn+testing+-+mobile+lab.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601405044990-WV1C2VASMIJ9LDN1F9S1/bn+-+measure+2.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601405066953-4P7HQBU335KC9NIOQRHK/bn+-+measure.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601405255087-3W52YITTST3HRJ4QQH10/bn+-+printed+sizer.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601405272396-ACPGX07ZF13P5IIK9U1B/bn+-+AR+sizer.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601405599969-5N7NPBOY7Y24OR9KOXLF/bn+-+warby+1.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601405651411-40RVG6MGOXV463SKM823/bn+-+warby+2.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601406147268-YMJXESDD2JIW9KHLFM0U/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601406169222-GSS1V514PNUYWDS3XWEM/bn+-+help+2.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601406343614-TL77E5N8OKVY39FFM3RA/Screen+Shot+2020-09-29+at+12.05.08+PM.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601406627855-QURVS42LWATPIM6PQPN0/bn+-+wizard.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601406775597-OAAXVQDEHSM8NMZ1HRFK/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601407265070-WK1TWVNF64OOJW3Q22L5/bn+-+ask+expert.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601407681706-DGWOI1FTDUOE9NF06OSF/bn+-+airbnb.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601407720017-77NIFWRNUMQMOGVLLL9A/bn+-+carousel.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601408112764-Z25R4Q5CGOPS6L9NWJT6/bn+-+landing+1.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601408131246-F4Q2KZWX7BARVLDRMF31/bn+-+landing+2.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601408368759-3AESH11R2UJKMPV2ZX68/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601408388431-2QOCG1DAOWB7NV77JQVT/bn+-+detail+2.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601408743875-PQHG2P2ZNZW4FBHZL43E/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601408876398-KMABRNUKEEQNGHJS5L5I/bn+-+testing.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601410358632-T0VA5D3QSOTPOUQXC9QN/bn+-+sense+making.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601410869869-XL9PEYDEY1XJDLUVJVOK/bn+-+friday+example.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601409912042-FJPS1NW6JWS2GUJ1R7T4/image-asset.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601409934953-88G3UR275J2B2KT8MVUE/Screen+Shot+2020-09-29+at+1.04.00+PM.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1601409976083-E2KHFH4L32WHY0E6MM4H/Screen+Shot+2020-09-29+at+1.03.40+PM.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Overview A credit union’s bill payment platform was showing signs of age and losing its customer base. We were engaged to rapidly innovate. Could a re-envisioned bill pay service attract Gen Z and young millennials? https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - My Contribution As research & design director, I strategized and staffed the project, guided design & research methods, and led innovation and scope prioritization workshops. I actively prototyped and tested concepts with the team, sharing out key insights. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Impact After 10 weeks of rapid innovation, our clients could confidently take action on dozens of key insights across 5 high impact areas of the product experience. They justified funding, secured staffing, and accelerated launch. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/0838b037-0e18-4371-ad49-4119f480a5eb/research+1+user.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/53271bd3-1a5d-45a1-993d-97134901d2b4/research+2+trends.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/c6297f72-46c1-4451-b012-7f0069f0a988/research+3+prioritize.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/fc87b413-5689-4809-9eff-777230a39003/workshop+problem.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/5a03341c-9f71-44b1-8424-a31730f6f69c/workshop+sketch.png Portfolio - Paul Townsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/abad1660-7a84-49d9-892d-617994f48b21/workshop+prioritize.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/6dea879b-2278-4e90-8849-00db28329c8b/prototype+1+explore.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/2e909cb1-3280-4de1-8513-b642099303a1/prototype+2+interactive.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/87e0baca-051a-4ae8-92d9-1eabf7186aef/prototype+3+testing.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/74a41ede-f51e-4d9f-a5f6-261bf515dcf3/insights+1+sense+making.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/567adbd7-11c5-410b-b907-6f6b8383144e/insights+2+share.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/84a15d1a-f1bd-4c8c-b026-a5398947a8c3/insights+3+prioritize.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/062d42ce-a443-4d24-8baa-a0fe30c4cd9d/next+1+innovation.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/91da8e9b-8a94-4b75-9893-cf71049832f3/next+2+plan+etc.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Overview AWS had blind spots around two of their major platforms (kubernetes and database) and needed generative research to shape product vision and prioritization. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - My Contribution I led workshops refining hypotheses, created a hybrid protocol combining jobs-to-be-done and product deep dives, rapidly built domain expertise to interview expert users, and authored final recommendations. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Impact Product leads leveraged my insights to prioritize roadmaps and build business cases. UX leads applied immediate changes to improve usability, while the research team adopted my framework for future studies. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Overview Amazon Prime Air engineered an autonomous package delivery drone but needed to explore the human experiences around receiving the package, such as the need for control, in-yard drop location selection, and delivery notifications. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - My Contribution After conducting competitive analysis and aligning on engineering capabilities, I created and facilitated ideation and evaluation workshops. I then designed and prototyped concepts which I tested and iteratively improved over a progressive series of unmoderated and moderated user tests. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Impact Surfaced key experience principles essential for customer trust and satisfaction. Influenced engineering compromises beyond ‘engineering minimum,’’ enabling successful trials and informed MVP releases. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Overview Seattle’s LINK Light Rail was expanding from 16 to 38+ stops and multiple lines and required a new accessible ticketing experience across lines and agencies. The technical provider (INIT) had a base configuration system which needed to be stretched to accommodate Seattle’s more complex fare system and multiple agencies. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - My Contribution I coordinated across 7 transit agencies and dev teams and designed a baseline ticketing interface. I strategized and designed an accessible map with all routes and stops shown visually. I optimized complex maps, prototyped all interactions, then field and studio tested all concepts. I presented concepts to the 7 agencies and engineers, iterated to incorporate all feedback, and documented key requirements for implementation. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Impact My research insights informed our final improved design. My designed map interface and other interactions successfully met the needs across all 7 agencies, and stretched the base INIT interface to provide a superior customer experience that met all accessibility and business needs. The new kiosk and tap interfaces launched smoothly, and are future-proofed for expansion. The system launched with no issues https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/6379b3b3-3798-4bae-91c9-f6066d7a40a2/link+select+ticket+central+copy.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/2f5ba63e-a4d3-4ac1-b253-906a34d90ebd/ORCA+user+testing.png Portfolio - Paul Townsend - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Overview A machine learning startup needed to sharpen its product vision. The founders wanted to define how the tool could empower less skilled users while also attracting expert users away from just writing custom scripts. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - My Contribution I led a small, embedded design & strategy team to complete research, product ideation, concept testing, strategy and design. I also partnered with founders to sharpen positioning and usability. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Impact In a Geekwire article, the company’s owners described our discovery work as “the smartest move we’ve made so far.” The product secured $8M in VC funding after our project completed. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Overview The HBO Max streaming app was being re-envisioned as a scalable framework or ‘blueprint’ of components to provide a common foundation for an international family of WBD streaming services broadcasting the Olympics. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - My Contribution As a lead UX researcher, I created a comprehensive research plan, discussion guides, and analysis framework to align international researchers. I managed vendors, conducted research, and led synthesis of final insights across global markets. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Impact This research informed interaction models which became the basis for core in-player navigation and discovery features. This work contributed to the success of the HBO Max 2024 Olympics experience, where features like ‘Key Moments’ and ‘Gold Medal Alerts’ were widely adopted and successful in Europe. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Overview Nearly half of all HBO Max viewers watch with other adults or children in their homes, but the app has been focused around the individual. I was asked to learn more about basic co-viewing practices and to evaluate co-viewing concepts. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - My Contribution I interviewed couples using their own streaming accounts in HBO Max’s new research lab, informing co-viewing and decision conflict approaches, profile strategies, and early concept sentiments. I then surveyed a large audience to quantify key insights and rank refined solutions. I leveraged AI to analyze open-ended survey fields to efficiently identify likes, dislikes & opportunities. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg Portfolio - Paul Townsend - Impact The mixed qual, quant and AI approach provided a well-rounded yet precise understanding of the co-viewing space. The concept stimuli which I designed supported generative ideation and helped improve, rank and prioritize solutions. https://www.hello-paul.com/intel daily 0.75 2023-07-12 https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600317073653-13PUKNLO9HFVLKJPPZTT/vr%252Blampshade4.jpg <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/e2eb9d8b-7ead-4b77-b232-3f8b6a73d798/yellow+1+-+100x125.png <b>Intel VR Meditation </b><br>Research, Design & Prototype - Overview Intel chose our UW team to explore VR Meditation using the User Centered Design process. Together, we performed deep exploratory research with innovative prototype testing and design. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/e2eb9d8b-7ead-4b77-b232-3f8b6a73d798/yellow+1+-+100x125.png <b>Intel VR Meditation </b><br>Research, Design & Prototype - My Contribution Interviews, Surveys, Competitive Analysis, Personas, Brainstorming, Sketching, User Stories, Dev Requirements, Lo-Fi and Hi-Fi Prototypes, Usability Studies, Affinity Diagramming https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502068711389-I6QZWUHFR17CIOVHD0CZ/chart+hands-low.png <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501201415410-MRRZYDA3I79C3XBCJOTA/proto-hands-low-355x332.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype Hands Guide - Low Res https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502068780031-3HSRXQGE97Y5FK003QUF/chart+hands-high.png <b>Intel VR Meditation </b><br>Research, Design & Prototype Participants enjoyed the animated scene, nature sounds, and voice guide, though they were less focused on leaf color change. Some animation was distracting. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501201485797-CUJW7I1CKG5TBO2PDMSQ/proto-hands-high-351x332-2x.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502069658274-NSC4IW4QM85SR38PK6H5/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501201549647-D8DKNFH10J0EPZG7KKTP/image-asset.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502155189877-HJLNGKB4XRY9G43VN646/chart+breath-high.png <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501201888475-RPGGB7ZP28WGSXBRP9MP/proto+breath-high-15fps-332.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502069869837-IO9EXEHPCBVJGRPZRKB2/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501202536012-CSBJ2M1SJQQ4ZWKZ6CSP/proto+leaves-high-15fps-332-bright.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502069908528-ZZU8AJV5OBV19J4QVJV6/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501202686704-CYJAYBM3RU30NIMVO9UP/proto+menus-low-15fps-332-bright.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500671254039-S7ZXX9H0QG0ADTZ4SXR6/persona-xavier.png <b>Intel VR Meditation </b><br>Research, Design & Prototype - Xavier Anxiety Xavier Anxiety: Blah blah blah blah Xavier https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500671282305-VQJFJZU72PGYMLO114K9/persona+-+clarissa.png <b>Intel VR Meditation </b><br>Research, Design & Prototype - Clarissa Clarity Clarissa is a student, works part-time, and raises a family. Her thoughts sometimes run wild, so she'd like to improve her focus. Design Considerations: Block distractions. Visual feedback to achieve clarity. Record progress to show results. Provide effective audio or video. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500416431444-3UZ2S88DJUHTR0SG77PM/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500669175923-4N5SD5ZTIARU9YIEQUZP/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500416361446-UFGQISQMHHTZKTC77AUE/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500686318121-ENKQUR89SKICZNZF0JWP/vr+storyboard2.png <b>Intel VR Meditation </b><br>Research, Design & Prototype https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500686344223-H5YWWQM2ZJVJIFCWC12C/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype https://www.hello-paul.com/twitter daily 0.75 2023-07-12 https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600317470412-HG70PRZXOYESDPDEH9OQ/2016-03-11%2B18.11.59%2Bcopy%2B2.jpg <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/e2eb9d8b-7ead-4b77-b232-3f8b6a73d798/yellow+1+-+100x125.png <b>Twitter Rumoring </b><br>Published Research - Overview Our UW directed research group, led by Dr. Kate Starbird, studied how a certain rumor spread in the 2015 Paris attacks. After a process of interview, coding and analysis, we published our findings in CSCW '17. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/e2eb9d8b-7ead-4b77-b232-3f8b6a73d798/yellow+1+-+100x125.png <b>Twitter Rumoring </b><br>Published Research - My Contribution Tweet Coding, Semi-Structured Interviews, Grounded Theory, Transcription, Affinity Diagramming, Collaborative Coding, Theoretical Analysis and Writing, Editing for Journal Publication. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1510000632000-C6R4Y5E4BBE62FR9MSFA/locus+table+2a.png <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1510000142011-5FRPUUNTHVNC5Y5ZMIVF/locus+table+2.png <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1509999992081-GAR26ID4LWXOJ6R8FLD8/locus+table+3.png <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1510011606095-9Q96J4DCXLDYFFEFE39P/cards+-+transcript.png <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1510011868700-8F08OUCTFNIZY9RQ0Y98/cards+-+quote.png <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1510011850073-SCI5G68TQ2LRB8YZV1K3/cards+-+theme.png <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1510012917086-MBJAM3PPYXZKBTD391EX/sort1.jpg <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1510012941187-6I56M9F86Q87WOSP0O49/sort2.jpg <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1510015120451-N11RXMJT6EMSKH9EQUNC/sort3.jpg <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1510015280339-FCPUFS1PAQWAHIPY3G13/image-asset.png <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1510015316086-D17BJ88ZWSSLY2U1O48V/saturate+-+tags.png <b>Twitter Rumoring </b><br>Published Research https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1510017153976-7WX8K464XSS878607N2O/FInal-desktop-twitter.png <b>Twitter Rumoring </b><br>Published Research https://www.hello-paul.com/pharm-data daily 0.75 2023-07-13 https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1689194086848-EBM97EXGC5KWZIBBGXAD/image-asset.jpg <b>Pharmaceutical Data Sharing </b><br>Innovation & Service Design https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg <b>Pharmaceutical Data Sharing </b><br>Innovation & Service Design - Overview A large pharmaceutical company had research data trapped in silos, and needed new technical and human strategies to enable healthy data sharing for future machine learning. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg <b>Pharmaceutical Data Sharing </b><br>Innovation & Service Design - My Contribution I guided a team of pharmaceutical data experts to approach problems differently. After exploring data governance and other data sharing models, we followed a human approach to process innovation. Through workshopping and collaborative service design, we radically improved their offerings. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg <b>Pharmaceutical Data Sharing </b><br>Innovation & Service Design - Impact The pharmaceutical data team successfully pivoted their offerings away from mandated governance toward a beneficial model of service. With more clearly defined offerings (consult, create, share), they overcame process and technical barriers and gained support from pharmacy and data scientists across the organization. https://www.hello-paul.com/greeting-card daily 0.75 2023-07-13 https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1689200442602-B9LY7Y6JFOGO82N9I0Q9/image-asset.jpg <b>Online Greeting Card Experience </b><br>Motivational UX & Product Ideation https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg <b>Online Greeting Card Experience </b><br>Motivational UX & Product Ideation - Overview A greeting card company asked our team to help them evolve to become a “meaningful connections” company. We demonstrated our Motivational UX design framework (a combination of behavioral psychology, game theory and UX) and used it to generate, refine, and prioritize new product ideas. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg <b>Online Greeting Card Experience </b><br>Motivational UX & Product Ideation - My Contribution I collaborated with a team to design an all-new 3-day workshop around the Motivational UX framework. I created competitive research brain fuel and led multiple rounds of ideation and prioritization. I also created a final executive team prioritization exercise to help rank and roadmap the top concepts. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1ea394ec-7e87-4b6e-8aa9-e46e9fd95c16/yellow+1+-+100x150.jpg <b>Online Greeting Card Experience </b><br>Motivational UX & Product Ideation - Impact The client generated strong concepts for a new target audience of millennial moms, and ranked and roadmapped their top 10 (and next 25) ideas. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/40092da0-bf78-4898-b2bf-5a68916c9c0a/AG+Workshop+Cadence.png <b>Online Greeting Card Experience </b><br>Motivational UX & Product Ideation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.hello-paul.com/bintel-vr-meditation-bbrresearch-design-prototype-copy daily 0.75 2023-07-20 https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600317073653-13PUKNLO9HFVLKJPPZTT/vr%252Blampshade4.jpg <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/e2eb9d8b-7ead-4b77-b232-3f8b6a73d798/yellow+1+-+100x125.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) - Overview Intel chose our UW team to explore VR Meditation using the User Centered Design process. Together, we performed deep exploratory research with innovative prototype testing and design. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/e2eb9d8b-7ead-4b77-b232-3f8b6a73d798/yellow+1+-+100x125.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) - My Contribution Interviews, Surveys, Competitive Analysis, Personas, Brainstorming, Sketching, User Stories, Dev Requirements, Lo-Fi and Hi-Fi Prototypes, Usability Studies, Affinity Diagramming https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502068711389-I6QZWUHFR17CIOVHD0CZ/chart+hands-low.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501201415410-MRRZYDA3I79C3XBCJOTA/proto-hands-low-355x332.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) Hands Guide - Low Res https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502068780031-3HSRXQGE97Y5FK003QUF/chart+hands-high.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) Participants enjoyed the animated scene, nature sounds, and voice guide, though they were less focused on leaf color change. Some animation was distracting. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501201485797-CUJW7I1CKG5TBO2PDMSQ/proto-hands-high-351x332-2x.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502069658274-NSC4IW4QM85SR38PK6H5/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501201549647-D8DKNFH10J0EPZG7KKTP/image-asset.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502155189877-HJLNGKB4XRY9G43VN646/chart+breath-high.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501201888475-RPGGB7ZP28WGSXBRP9MP/proto+breath-high-15fps-332.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502069869837-IO9EXEHPCBVJGRPZRKB2/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501202536012-CSBJ2M1SJQQ4ZWKZ6CSP/proto+leaves-high-15fps-332-bright.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1502069908528-ZZU8AJV5OBV19J4QVJV6/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1501202686704-CYJAYBM3RU30NIMVO9UP/proto+menus-low-15fps-332-bright.gif <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500671254039-S7ZXX9H0QG0ADTZ4SXR6/persona-xavier.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) - Xavier Anxiety Xavier Anxiety: Blah blah blah blah Xavier https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500671282305-VQJFJZU72PGYMLO114K9/persona+-+clarissa.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) - Clarissa Clarity Clarissa is a student, works part-time, and raises a family. Her thoughts sometimes run wild, so she'd like to improve her focus. Design Considerations: Block distractions. Visual feedback to achieve clarity. Record progress to show results. Provide effective audio or video. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500416431444-3UZ2S88DJUHTR0SG77PM/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500669175923-4N5SD5ZTIARU9YIEQUZP/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500416361446-UFGQISQMHHTZKTC77AUE/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500686318121-ENKQUR89SKICZNZF0JWP/vr+storyboard2.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1500686344223-H5YWWQM2ZJVJIFCWC12C/image-asset.png <b>Intel VR Meditation </b><br>Research, Design & Prototype (Copy) https://www.hello-paul.com/about3 daily 0.75 2026-02-28 https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/1600129732822-A6JMQ66UCZHJU623GMKR/happy_people4.jpg <b>Hello Paul</b> https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/58229215-120f-4ed4-9214-927e877d7421/paul2+300.JPG <b>Hello Paul</b> - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/cef7b518-c99e-4b46-b39d-0d3b2ad3795e/yellow+1+-+100x100.png <b>Hello Paul</b> - Contact email: paul@hello-paul.com phone: 206.409.1752 linkedin: pjtownsend https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/59fd1db4-20d2-49f3-bb45-5b9b24d3e859/Resume+screen+2-26.png <b>Hello Paul</b> - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/595c526672af65691b847e56/f8cffbb3-f5ed-4bff-9b91-8c3fef275ad1/IMG_5079.jpeg <b>Hello Paul</b> - Make it stand out Whatever it is, the way you tell your story online can make all the difference.