Hello, I'm Paul Townsend!
I'm a skilled user researcher, an insightful UX designer, and an experienced product and program manager.
I thrive at the intersection of the left and right brain, the technical and creative, the practical and personal. I guide teams and bridge thinking. I bring out the best in people. I create clear, usable, and scalable designs.
Business Case Creation
Interview / Survey
Storyboards / Requirements
Prototyping / Modeling
Data Analysis / Visualization
I have a keen empathy for the User – the Customer, forged over 16 years at AT&T, where my choices have had impact on over 100 million customers and 75,000 sales and service representatives. I continue to grow this empathy through strategic user research with Fortune 100 and 500 clients at Smashing Ideas where I am now an Associate Director of Strategy.
I believe it's a fast changing world, and I'm excited to help shape its next products and experiences!
I have a thirst for knowledge. My Master's in Human Centered Design & Engineering has fed and informed my passion for user centered design. My Master's in Mechanical Engineering has made me a sharp problem solver. I will always continue learning.