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Amazon Drone Delivery Human Interaction Research & Design

Drone Delivery Service – Human Interaction Research & Design

 

Amazon Drone Delivery

 
 

Human Interaction Research & Design

 

Overview


Amazon Prime Air engineered an autonomous package delivery drone but needed to explore the human experiences around receiving the package, such as the need for control, in-yard drop location selection, and delivery notifications.



My Contribution


After conducting competitive analysis and aligning on engineering capabilities, I created and facilitated ideation and evaluation workshops. I then designed and prototyped concepts which I tested and iteratively improved over a progressive series of unmoderated and moderated user tests.

Impact


Surfaced key experience principles essential for customer trust and satisfaction. Influenced engineering compromises beyond ‘engineering minimum,’’ enabling successful trials and informed MVP releases.




 
This research is helping us see around the corner beyond the next launch to understand what customers really need.
— Product Director, Drone Delivery
I need Paul on my team. He is the best researcher and designer I’ve ever worked with.
— Sr Product Manager, Drone Delivery
Paul is a very talented person who has strong chops in research, strategy and design. Paul quickly became the critical, sought-out piece in every project on which I’ve had the pleasure of working with him. He is always keenly dialed into what should happen next and backs it with strong rationale.
— Senior Creative Director, Teague
 

 

NDA Project

I am unable to share detailed work products or insights from this project since it is not yet released and I am under NDA.

 

Copyright © Paul Townsend